Privacy Policy

Who we are

This Privacy Policy describes how Virtual Bazar (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from virtualbazar.org (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

Information We Collect

We collect personal information that you provide when interacting with our website or purchasing products, including:

Personal Identification Information:

  • Full Name (First and Last)
  • Email Address
  • Phone Number
  • Address, City, State, Province, ZIP or Postal Code
  • Billing and Shipping Addresses

Payment Information:

  • Payment details such as card type (Apple Pay, Google Pay, Visa, MasterCard, and other secure payment methods, if available). These are processed via our payment gateway, IntaSend. While we collect this information to process payments, we do not store your full payment details.

Account Information:

  • Data provided when creating an account on our website, including your username and password, which are used to securely manage your account.

Automatically Collected Information or Usage Data:

  • Usage Data that is automatically gathered during your use of the Service, including:
    • Your device’s IP address
    • Browser type and version
    • Pages visited on our Service
    • Time and date of visit
    • Duration spent on each page
    • Unique device identifiers
    • Other diagnostic data

When you access the Service via a mobile device, we may automatically collect certain details, including:

  • Type of mobile device you are using
  • Mobile device’s unique ID
  • Mobile device IP address
  • Mobile operating system
  • Mobile Internet browser type
  • Other diagnostic data

Additionally, we may gather information transmitted by your browser when visiting our Service, whether using a traditional browser or mobile device.

Tracking Technologies and Cookies

We use Cookies and other tracking technologies to monitor activity on our Service and store certain information. These technologies, including beacons, tags, and scripts, help us collect and track data to improve and analyze our Service. The following tracking technologies are used:

Cookies or Browser Cookies:
Cookies are small files placed on your device. You can set your browser to reject all Cookies or notify you when a Cookie is being sent. However, if you choose to decline Cookies, some parts of our Service may not function properly. Unless you modify your browser settings to block Cookies, our Service may use them.

Web Beacons:
Certain areas of our Service and emails may contain small electronic files called web beacons (also known as pixel tags, clear gifs, or single-pixel gifs). These files help us count users who visit specific pages or open emails, and they contribute to statistics such as tracking page popularity and verifying system and server integrity.

Flash Cookies:
Some features of our Service may use locally stored objects, known as Flash Cookies, to store information about your preferences or activity on our Service. Flash Cookies are managed separately from browser-based Cookies.

Necessary / Essential Cookies:
These Cookies are essential for providing services on our website and enabling certain features. They authenticate users and prevent fraudulent use of accounts. Without these Cookies, certain services cannot be provided, and they are used exclusively for service delivery.

Notice Acceptance Cookies:
These Cookies track whether users have accepted the use of Cookies on our website.

Functionality Cookies:
These Cookies remember your preferences on the website, such as login details or language preferences, to enhance your experience and reduce the need to re-enter preferences.

Tracking and Performance Cookies:
These Cookies track information about website traffic and user interactions. The collected data may indirectly identify individual visitors and is linked to a pseudonymous identifier associated with the device used. These Cookies may also help test new pages, features, or functionalities.

Targeting and Advertising Cookies:
These Cookies track your browsing behavior to deliver ads that are likely to interest you. By analyzing your browsing history, they group users with similar interests. With your consent, third-party advertisers may use these Cookies to show relevant ads on other websites.

How We Use Your Information

VirtualBazar, may use your personal data for the following purposes:

To Provide and Maintain Our Service:
We monitor the usage of our Service to ensure it runs smoothly and remains effective.

To Manage Your Account:
We use your information to manage your registration as a user and provide access to various Service functionalities.

For the Performance of a Contract:
We develop, fulfill, and manage contracts for purchasing products, services, or items.

To Contact You:
We may reach out to you via email, phone, SMS, or other communication methods to provide updates, security notifications, and relevant information related to our Service, products, or services.

To Provide News, Special Offers, and General Information:
We may send you information about goods, services, or events similar to those you’ve previously purchased or inquired about, unless you opt out of such communications.

To Manage Your Requests:
We handle and respond to your requests promptly.

To Deliver Targeted Advertising:
We may work with third-party vendors to develop and display personalized content and advertising, and to measure the effectiveness of these ads.

For Business Transfers:
In the event of mergers, sales, restructurings, or other asset transfers, your personal data may be included in the transfer of assets.

For Other Purposes:
We use your information for data analysis, understanding usage trends, evaluating the effectiveness of marketing campaigns, and improving our Service, products, and user experience.

Use of Personal Information

We may use or disclose the personal information we collect for the following business purposes:

  • To Fulfill or Meet the Purpose for Which You Provided the Information:
    For example, if you share your name and contact details to request a price quote or inquire about services, we use that information to respond. If you provide personal details to purchase products or services, we process your payment and arrange for delivery. Your information may also be saved for future orders or processing returns.
  • To Process Requests, Purchases, Transactions, and Payments:
    We use your information to process transactions and prevent fraudulent activity.
  • To Provide Support and Respond to Inquiries:
    We use your personal information to address your concerns and improve our customer support.
  • To Comply with Legal Requests:
    We may disclose your information in response to law enforcement requests or when required by law, court order, or government regulations.
  • For Mergers or Business Transfers:
    If we undergo a merger, acquisition, restructuring, or sale of assets, your personal information may be included among the transferred assets.
  • For Marketing and Improvement:
    We may use your information to enhance our services, products, marketing efforts, and user experience.

We will not collect additional categories of personal information or use the information we collect for different purposes without informing you first.

Sale of Personal Information Involving Minors Under 16 Years of Age

At VirtualBazar, a service provided by AR Goods Ltd, we do not sell personal information of consumers known to be under the age of 16, unless we receive explicit consent (the “right to opt-in”) from either the consumer between 13 and 16 years old or the parent/guardian of a consumer under 13 years old. Consumers who opt-in to the sale of their personal information retain the right to opt-out at any time. To exercise this right to opt-out, you (or your authorized representative) can contact us directly.

If you suspect that a child under the age of 13 (or 16) has provided us with personal information, please contact us with sufficient details so we can delete that information.

Do Not Sell My Personal Information

You have the right to opt-out of the sale of your personal information. Upon receiving and verifying your opt-out request, we will stop selling your personal information. To exercise your right to opt-out, please reach out to us.

Our service providers, including analytics and advertising partners, may use technologies on the Service that qualify as the sale of personal information under the California Consumer Privacy Act (CCPA). If you wish to opt-out of the use of your personal data for interest-based advertising and other potential sales, please follow the instructions below.

Please note that opting out is specific to the browser you are using, so you may need to opt-out on each browser.

Sharing Personal Information

We may disclose your personal information to third parties for business purposes. When we disclose personal information for business purposes, we enter into agreements that ensure the recipient keeps your information confidential and uses it only for the specified purposes.

We may share your personal information with the following categories of third parties:

  • Service Providers
  • Data Aggregators
  • Payment Processors
  • Affiliates
  • Business Partners
  • Third-party vendors with whom you or your authorized agents have granted us permission to disclose your information in connection with the products or services we provide.

Data Sharing and Third-Party Services

At Virtual Bazar, we are committed to protecting your personal information. However, we may share personally identifiable information and aggregated data with our affiliated agencies and third-party vendors. We also provide the option for you to opt-out of receiving communications from us or our partners. To enhance our services, process transactions, and analyze data, we collaborate with trusted third-party service providers.

Here’s how we share your data:

Third-Party Service Providers:
We share your personal data with third-party service providers who help us deliver our services. Here’s how your data is shared and protected:

  • Payment Processors: We use IntaSend to handle payment transactions. While we collect payment details for processing, we do not store your full payment information. IntaSend ensures that your payment information is secured according to PCI-DSS standards, which are set by major financial organizations like Apple Pay, Google Pay, Visa, and Mastercard.
  • Analytics Providers: We use Google Analytics to analyze traffic and user behavior on our website, which helps us improve our services. Google Analytics collects data like IP addresses, browser types, and usage patterns. You can opt-out of Google Analytics tracking by using the Google Analytics Opt-Out tool.
  • E-commerce Platform: WooCommerce is used to manage our online store. It processes and stores data related to transactions and interactions with our website to facilitate purchases and manage your account. You can refer to WooCommerce’s privacy policy for more details on how they handle your data.

Advertising and Marketing:

  • Targeted Advertising: With your consent, we may share your data with advertising platforms like Google Ads and Facebook Ads to deliver personalized ads based on your interests. You can learn more about how targeted advertising works on the Network Advertising Initiative’s website. You can also opt out of personalized ads using the following links:
  • Behavioral Remarketing: We use remarketing services to display advertisements after you visit our site. We and third-party vendors use cookies and non-cookie technologies to recognize your device and display relevant ads across other websites or apps.

You can manage interest-based advertising preferences using third-party opt-out tools like:

Additionally, you can limit ad tracking on your mobile device by enabling privacy features such as “Limit Ad Tracking” (iOS) and “Opt-Out of Ads Personalization” (Android).

Legal and Compliance:
We may disclose your personal information to comply with legal obligations, respond to lawful requests, or protect our rights, including responding to subpoenas or search warrants. We ensure that such disclosures comply with applicable laws and are made only when necessary.

International Data Transfers:
As a UK-based company, your data may be transferred to third-party service providers outside the European Economic Area (EEA), including the USA. We take steps to ensure these international transfers comply with data protection laws, such as using Standard Contractual Clauses (SCCs) to protect your information.

Please note that while we prioritize your data’s security, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Security and Data Protection

We are committed to safeguarding your personal data. We use SSL encryption and other security measures such as firewalls and regular security audits to protect your information during transmission and storage.

9. Your Rights and Choices

You have rights regarding your personal data, including the right to access, correct, delete, and object to its processing. For more information on how to exercise these rights, please refer to our “Your Rights” section.

By using our services, you consent to the collection, use, and sharing of your data as outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

10. Data Retention

We retain your personal data for the following purposes:

  1. Transactional Data: We retain data for up to 7 years to comply with legal obligations, including tax and accounting requirements.
  2. Account Information: Account data is kept as long as the account is active. If you deactivate your account, we retain the data for 30 days to allow for reactivation.
  3. Marketing Data: Marketing data is retained until you opt out of communications.
  4. Cookies and Tracking Technologies: Data from cookies is retained for 12 months.
  5. Legal Obligations: We retain data as required by law.

Data Deletion Requests:
If you wish to delete your personal data, please contact us. We will process your request in line with applicable data protection laws and notify you once your data has been deleted.

Third-Party Services

To enhance our services, we work with trusted third-party service providers who assist with various aspects of our business, such as transactions, order fulfillment, and website management. These service providers include:

  • Intasend: A payment processor responsible for securely handling payment transactions. While we collect payment information to process your orders, Intasend manages and protects this data in line with industry standards and regulations.
  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics helps us understand how visitors interact with our site, which allows us to improve our services. Google Analytics processes data such as IP addresses and usage patterns. For more details on how Google handles your data, please refer to Google Privacy & Terms. You can also opt-out of Google Analytics tracking by using the Google Analytics Opt-Out tool.
  • WooCommerce: Our e-commerce platform, WooCommerce, manages our online store operations. WooCommerce processes and stores data related to transactions and user interactions with our website.

These third-party services may have access to your personal data, but they are contractually obligated to protect it and handle it in accordance with applicable legal requirements and data protection standards.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and track website usage. Cookies are small text files placed on your device that help us remember your preferences and provide personalized content and advertisements.

You have control over your cookie preferences. When you visit our website, you can use our cookie consent banner to manage your cookie settings and opt out of non-essential cookies that are not necessary for the core functionality of the site.

How We Protect Your Information

We take the protection of your personal data seriously and employ robust security measures to safeguard it. These measures include:

  • SSL Encryption: Our website is protected by SSL (Secure Sockets Layer) encryption, ensuring that all data transmitted between your browser and our site is securely encrypted.
  • Firewalls and Security Audits: We use firewalls and conduct regular security audits to identify and mitigate potential threats, ensuring that your information remains secure.
  • Secure Payment Gateways: To process payments, we use secure payment gateways that meet industry standards, ensuring that your payment information is handled safely.

Hosting and Data Storage:
Your data is hosted on secure servers that comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR). We work with third-party services that adhere to these standards, ensuring that your personal data is stored securely.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

CCPA Compliance (For Users in California)

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights under the CCPA:

  • The Right to Notice
    You have the right to be informed about the categories of personal data being collected and the purposes for which that data is used.
  • The Right to Request Information
    You have the right to request disclosure of information about the collection, use, sale, and disclosure of your personal information. Once we receive and verify your request, we will provide the following details:
    • The categories of personal information we collected about you.
    • The sources from which we collected your personal information.
    • The business or commercial purposes for collecting or selling your personal information.
    • The categories of third parties with whom we share your personal information.
    • The specific pieces of personal information we collected about you.
  • If we have sold or disclosed your personal information for business purposes, we will also provide details on:
    • The categories of personal information that were sold.
    • The categories of personal information that were disclosed.
  • The Right to Opt-Out (Do Not Sell My Personal Information)
    You have the right to direct us not to sell your personal information. To submit an opt-out request, please contact us.
  • The Right to Delete Personal Data
    You have the right to request the deletion of your personal data, subject to certain exceptions. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your personal information from our records, unless:
    • Retaining the information is necessary to complete the transaction for which the data was collected.
    • We need the data to provide a service you have requested.
    • The retention is necessary for security, fraud prevention, or legal purposes.
    • The data is necessary for internal purposes aligned with consumer expectations.
  • Certain legal obligations or business requirements may prevent the deletion of all data in some cases.
  • The Right Not to Be Discriminated Against
    You have the right not to face discrimination for exercising your CCPA rights. This means we will not:
    • Deny goods or services to you.
    • Charge you different prices or fees.
    • Provide a different level of goods or services.
    • Suggest that you will receive a different price or service level.

To exercise your CCPA rights, please contact us.

Exercising Your CCPA Data Protection Rights

To exercise any of your rights under the CCPA, and if you are a California resident, you can contact us by:

  • Email: Only you or an authorized agent may make a verifiable request related to your personal information.
  • Phone: +44 7470 044404
  • Office Address: 5 Parsons Way, Overstone, Northampton, England, NN6 0GG

Your request must include:

  • Sufficient information to verify your identity and confirm that we collected your personal information.
  • A description of your request with enough detail for us to understand and respond appropriately.

We will respond to your verifiable request within 45 days, with the option to extend this period by 45 days, if necessary. Any disclosures we provide will cover the 12-month period prior to the request.

For data portability requests, we will deliver your personal information in a format that can be used to transfer data to another entity easily.

Do Not Track Policy in Compliance with the California Online Privacy Protection Act (CalOPPA)

Our service does not currently recognize or respond to “Do Not Track” (DNT) signals. However, third-party websites you access through our site may track your browsing activities. You can manage your DNT preferences through your browser settings. These settings allow you to indicate your desire not to be tracked while browsing.

Your California Privacy Rights (California’s Shine the Light Law)

Under California’s Shine the Light law (California Civil Code Section 1798), California residents with an established business relationship with us can request information about our sharing of personal data with third parties for direct marketing purposes.

If you are a California resident and wish to request more information under this law, please contact us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

Under California Business and Professions Code Section 22581, residents under the age of 18 who are registered users of online services can request the removal of content or information they have posted publicly.

To request the removal of such data, California residents can contact us and provide the email address associated with their account. However, please note that we cannot guarantee complete removal of the content, as the law may not require removal in certain circumstances.

International Data Transfers

As a UK-based company, your data may be transferred outside the European Economic Area (EEA), including to our third-party service providers in the USA or other countries. We ensure that all international data transfers comply with the General Data Protection Regulation (GDPR) by using appropriate safeguards, such as Standard Contractual Clauses (SCCs), where applicable, to protect your personal data.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take prompt action to delete the data.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

DISCLAIMER OF WARRANTIES:
Our website and services are provided on an “as is” and “as available” basis. We make no representations, warranties, or conditions of any kind, either express or implied, regarding the operation of our website or the information, content, materials, or products included on it. We do not guarantee that our services will be uninterrupted, error-free, or secure. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIMITATION OF LIABILITY:
In no event shall AR GOODS LTD (trading as Virtual Bazar), its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of our services or products.

WordPress and Privacy

How WordPress Ensures Privacy for Self-Hosted Sites:
As a self-hosted site using WordPress, we benefit from the platform’s security features and flexibility:

  • Open-Source Software: WordPress is an open-source platform that is continuously reviewed and updated by a global community of developers, ensuring that security vulnerabilities are addressed promptly.
  • Security Updates: Regular updates to WordPress core and plugins help maintain the security and privacy of your data.
  • SSL Encryption: We utilize SSL certificates to encrypt data transmitted between your browser and our website, protecting your information from unauthorized access.
  • Security Plugins: We use WordPress security plugins to add additional layers of protection, including firewalls, malware scanning, and login protection.
  • Data Control: As a site owner, we have full control over the plugins and themes used, allowing us to select those that adhere to privacy and security best practices.

Disclaimer:
While WordPress provides a robust framework for website security, the protection of personal data on our site also depends on the choices we make regarding plugins, hosting, and site management. We strive to maintain high standards for privacy and security, but no system is completely immune to risks.

Return and Refund Policy

PLEASE VISIT OUR RETURN AND REFUND POLICY

Contact Us

If you have any questions or concerns about this privacy policy or how your personal data is being handled, please feel free to contact us:

  • Company Name: AR GOODS LTD
  • Operating Hours: Mon-Fri 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT)
  • Email:  virtualbazaru@gmail.com
  • Phone: +44 7470 044404
  • Mailing Address:5 Parsons Way, Overstone, Northampton, England, NN6 0GG

By using our website and services, you agree to the terms outlined in this Privacy Policy.

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