Return & Refund Policy

Virtual Bazar Return & Refund Policy

At Virtual Bazar, we’re committed to making your shopping experience as seamless and satisfying as possible. If something doesn’t go right with your order, we’re here to help. We offer free returns for items that are damaged, defective, or incorrect, with no restocking fees and complimentary return labels for customers in the USA.

Here’s an overview of our Return and Refund Policy:

Eligibility for Free Returns

We offer free returns for the following cases:

  • Damaged Items: If your item is damaged during shipping.
  • Defective Items: If the product has any manufacturing defects.
  • Incorrect or Torn Items: If you receive an item that is torn or different from what you ordered.
  • Items Not as Described: If the product differs from the description or images provided.

Please note:

  • Free returns apply to customers in the USA for the above issues.
  • Change of mind or color preference are not eligible for free returns.
  • Clearance sale items are non-returnable.

Change of Mind or Color Issue

If you wish to return an item due to a change of mind or color preference, the following applies:

  • Return Shipping Fee: Customers are responsible for the return shipping cost.
  • Refund Deduction: A 5% restocking fee will be deducted from your refund. This fee covers the cost of the return label.

Please Note:
At Virtual Bazar, we aim for 100% customer satisfaction. We provide high-quality images and detailed product descriptions on our website. However, please be aware that colors may appear differently on different screens due to variations in display settings. As such, color discrepancies are not considered a manufacturing defect and will be treated as a change of mind or did not meet expectations return.

Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in the same condition as when it was received.
  • The item must be in its original packaging and in sellable condition.
  • To initiate a return request, original photos of the unopened item, showing its condition and packaging, must be submitted.

Contact Information

For USA Customers:
Please email your return requests along with photos to virtualbazaru@gmail.com.

Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT)

Return Inquiries & Customer Support:
If you have any questions or need assistance with returns, our customer support team is available during office hours:
Monday – Friday: 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT).
You can reach us at virtualbazaru@gmail.com
.

Note:
Please make sure to include your order number with your return request to help us process it more efficiently.

Timeframe for Returns

  • Initiating a Return: Return requests must be made within 30 days of delivery. Any requests received after this period will not be accepted.
  • Returning the Item: Once your return request is approved (typically within 1-2 business days), the item must be returned within 45 days of receipt. Returns received after this timeframe will not be processed.

Return Process

  1. Approval of Return Request
    • Once your return request is submitted, we will review it and provide approval within 1-2 business days. You will then receive a return address and shipping label.
  2. Non-Approval of Return Request
    • If your return request is not approved, you will be notified by email with the reason for the rejection. No return label will be issued, and the return process will not proceed.
    • Please ensure your return request meets the conditions outlined in our return policy to avoid any delays.
  3. Shipping Your Return
    • Once you receive the return label, please follow the provided instructions to ship the item back to us.
  4. Receiving Your Returned Item
    • Please allow 5 business days for the returned item to arrive at our return center after shipping.
  5. Inspection of Returned Item
    • The returned item will be inspected within 2-5 business days to verify that it meets our return conditions.
  6. Return Rejection
    • If the returned item is found to be ineligible for return (e.g., used or not in original condition), the return will be rejected. The item will be sent back to you at no additional charge, and no refund will be issued.
  7. Return Approval & Next Steps
    If your return is approved, you may choose one of the following options:
    • Replacement: If you requested a replacement, we will reship the item at no extra cost. The replacement will be shipped within 7-8 business days.
    • Refund: If you prefer a refund, it will be processed within 7-10 business days from approval. Please allow an additional 15 business days for your bank to credit the refund to your account.
  8. Note: From initiating a return request to receiving the refund in your bank account, the entire process may take 30-35 business days.

The following conditions will result in the automatic rejection of your return:

  • The item returned does not match the original pictures provided.
  • The wrong item or a different item is sent back than what was originally ordered.
  • The item is damaged, and the damage was not reported as the reason for the return.
  • The item is returned without its original packaging.
  • The item is not in resellable condition (e.g., used or soiled).
  • The item is missing accessories or parts that were originally included.

In the event of a return rejection, the item will be sent back to you at no additional cost, and no refund will be issued.

Free Returns and Return Label

For defective items within the USA, we offer free returns. You will receive a prepaid return label at no cost.

How to Obtain a Return Label
Once your return request is approved, we will email you a return label. Please download and print the label, then attach it to your return package.

Return Handling

At Virtual Bazar, we strive to make your return process as smooth and hassle-free as possible. All returns are handled by us, so you don’t have to worry about a thing. Here’s how it works:

  • Hassle-Free Returns: You won’t need to arrange a return label or deal with any return logistics. We have a dedicated team that will manage the entire process for you.
  • Return Labels: Once your return request is approved, we will email you a prepaid return label at no cost. Simply download and print it, and attach it to your return package.
  • Pickup Service: We’ll arrange to collect the return items directly from your doorstep. No need to make any pickup arrangements—our team will handle everything. Just coordinate with the pickup service to find a convenient time, and we’ll ensure a smooth return process.

Hassle-Free Returns

At Virtual Bazar, we make returns as simple and straightforward as possible. Once your return request is approved, USA customers will receive clear instructions, along with the necessary return address and prepaid shipping label, ensuring a smooth and efficient return process.

Any updates or changes to our return policy will be effective immediately upon posting on our website. We recommend checking this page periodically to stay informed of any changes.

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